Price Match Policy

#1

Provide the highest quality of service available on the Swiss market.

#2

Offer services that no other competitor in the swiss market can offer.

#3

Match any competitor on price (for comparable services).

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Why Choose Digicall?

8 reasons to choose Digicall :

#1

30 years of experience

#2

Customized solutions - modifiable at all times

#3

Quality of service monitored on a daily basis

#4

Professional staff - at all levels

#5

Continuous training & coaching of agents

#6

Dedicated customer care team

#7

Flexibility

#8

State-of-the-art technology (telephony, IT infrastructure and CRM software)

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Call center cover image (Switzerland's leading contact center) Call center cover image (Multilingual agents) Call center cover image (Customized services) Call center cover image (Mobile services)

About Digicall

History

Founded in 1985 our company has nearly 30 years of experience. Over the past few years the company has focused on integrating the latest IP telephony and web technologies in order to develop a wide range of standard and customized business services.

The opening of an operational contact center in the Swiss German Region allows us to offer an enhanced range of services in four languages (F, D, I, E).

Mission

Our mission is to provide a wide range of 'managed services' for both SME's and multinationals.


Values

Professionalism

All our staff follow rigorous and on-going training programs to ensure a professional approach

Trust

Our aim is to build long-term relationships and to adapt our services to the changing needs of our customers

Flexibility

We realise that requirement of each customer is different. We try to meet regularly with customers in order to personalise and adapt our services to each customer.


Commitments to Quality

  • Prestations adaptées au besoin du client

  • Horaires flexibles

  • Service multilingue (F, D, I et E)

Solutions sur mesure

  • Suivi complet de chaque demande

  • Rapidité de traitement des demandes et des modifications

  • Recommandations permettant d'optimiser le service tout au long de la prestation

Gestion de la relation client

  • Objectifs de qualité suivis en permanence

  • Monitoring constant des mesures de performance

  • Certification des agents

Qualité de service

  • processus rigoureux de sélection et de recrutement

  • Agents bilingues ou trilingues

  • Confidentialité totale

Professionnalisme

  • Formation Initiale et certifiante

  • Coaching continu des agents

  • Formation adaptée à chaque client

Formation

  • Contacts réguliers auprès de la clientèle

  • Team dédié au service à la clientèle

  • Adaptation des procédures fondées sur les besoins clients

Disponibilité

  • Enquêtes de satisfaction périodiques

  • Ecoute active de la clientèle

  • Developpement constant de nos compétences

Flexibilité

  • Redondance des systèmes

  • Infrastrcture à la pointe du progrès

  • Haut niveau de protection des données

Technologie

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