Price Match Policy


Provide the highest quality of service available on the Swiss market.


Offer services that no other competitor in the swiss market can offer.


Match any competitor on price (for comparable services).

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Why Choose Digicall?

8 reasons to choose Digicall :


30 years of experience


Customized solutions - modifiable at all times


Quality of service monitored on a daily basis


Professional staff - at all levels


Continuous training & coaching of agents


Dedicated customer care team




State-of-the-art technology (telephony, IT infrastructure and CRM software)

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How did you find Digicall?


Contact Center Services


Every call to your company is important.

Unanswered calls means unhappy customers and / or lost business.

We offer a range of customised services designed to meet the needs of the business – whether it be SMEs or large organisations.

Value-Added Services

Every customer is allocated one or more dedicated numbers to which incoming calls are routed.

On each number customers decide upon:

  • Greetings (eg. «ABC Breakdown Services, Good Morning»)
  • Language (F,D,E,I) - Spanish, Portuguese, Russian and Chinese will be available from 1st July 2016
  • Hours of Service (office hours or 24h / 24)
  • Callback (In the event that a line is busy, an agent will return the call – usually within 3-5 minutes)
  • Message confirmation - allows mobile users (phone or pager) to confirm receipt of important messages)

Range of Services

The range of services we offer include:

  • Support for emergency and breakdown services.
  • Agents follow a pre-defined procedure to ensure that messages are delivered to the person(s) on call
  • Order taking including credit card and transactions (on customer website or on a pre-defined form)
  • Help desk (response to FAQ’s)

Message Forwarding

Every message recorded by the agent is forwarded in real-time to a defined email address and/or a mobile number (sms).


Customers may choose to receive monthly reports with details such as number of calls answered in a given period, as well as origin of the calls.

Reports may also be customised to provide detailed analysis.

Typical users

Our clients range from SMEs to large corporations and include:

  • One-man businesses.
  • Emergency and breakdown services.
  • Hospitals and Clinics.
  • Legal practices.
  • E-commerce sites.
  • Technical support departments.
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