Contact Center Services
Every call to your company is important.
Unanswered calls means unhappy customers and / or lost business.
We offer a range of customised services designed to meet the needs of the business – whether it be SMEs or large organisations.
Every customer is allocated one or more dedicated numbers to which incoming calls are routed.
On each number customers decide upon:
- Greetings (eg. «ABC Breakdown Services, Good Morning»)
- Language (F,D,E,I) - Spanish, Portuguese, Russian and Chinese will be available from 1st July 2016
- Hours of Service (office hours or 24h / 24)
- Callback (In the event that a line is busy, an agent will return the call – usually within 3-5 minutes)
- Message confirmation - allows mobile users (phone or pager) to confirm receipt of important messages)
Range of Services
The range of services we offer include:
- Support for emergency and breakdown services.
- Agents follow a pre-defined procedure to ensure that messages are delivered to the person(s) on call
- Order taking including credit card and transactions (on customer website or on a pre-defined form)
- Help desk (response to FAQ’s)
Every message recorded by the agent is forwarded in real-time to a defined email address and/or a mobile number (sms).
Customers may choose to receive monthly reports with details such as number of calls answered in a given period, as well as origin of the calls.
Reports may also be customised to provide detailed analysis.
Our clients range from SMEs to large corporations and include:
- One-man businesses.
- Emergency and breakdown services.
- Hospitals and Clinics.
- Legal practices.
- E-commerce sites.
- Technical support departments.