Price Match Policy

#1

Provide the highest quality of service available on the Swiss market.

#2

Offer services that no other competitor in the swiss market can offer.

#3

Match any competitor on price (for comparable services).

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Why Choose Digicall?

8 reasons to choose Digicall :

#1

30 years of experience

#2

Customized solutions - modifiable at all times

#3

Quality of service monitored on a daily basis

#4

Professional staff - at all levels

#5

Continuous training & coaching of agents

#6

Dedicated customer care team

#7

Flexibility

#8

State-of-the-art technology (telephony, IT infrastructure and CRM software)

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Contact Center Services

Overview

Every call to your company is important.

Unanswered calls means unhappy customers and / or lost business.

We offer a range of customised services designed to meet the needs of the business – whether it be SMEs or large organisations.

Value-Added Services

Every customer is allocated one or more dedicated numbers to which incoming calls are routed.

On each number customers decide upon:

  • Greetings (eg. «ABC Breakdown Services, Good Morning»)
  • Language (F,D,E,I) - Spanish, Portuguese, Russian and Chinese will be available from 1st July 2016
  • Hours of Service (office hours or 24h / 24)
  • Callback (In the event that a line is busy, an agent will return the call – usually within 3-5 minutes)
  • Message confirmation - allows mobile users (phone or pager) to confirm receipt of important messages)

Range of Services

The range of services we offer include:

  • Support for emergency and breakdown services.
  • Agents follow a pre-defined procedure to ensure that messages are delivered to the person(s) on call
  • Order taking including credit card and transactions (on customer website or on a pre-defined form)
  • Help desk (response to FAQ’s)

Message Forwarding

Every message recorded by the agent is forwarded in real-time to a defined email address and/or a mobile number (sms).

Reporting

Customers may choose to receive monthly reports with details such as number of calls answered in a given period, as well as origin of the calls.

Reports may also be customised to provide detailed analysis.

Typical users

Our clients range from SMEs to large corporations and include:

  • One-man businesses.
  • Emergency and breakdown services.
  • Hospitals and Clinics.
  • Legal practices.
  • E-commerce sites.
  • Technical support departments.
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