Price Match Policy

#1

Provide the highest quality of service available on the Swiss market.

#2

Offer services that no other competitor in the swiss market can offer.

#3

Match any competitor on price (for comparable services).

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Why Choose Digicall?

8 reasons to choose Digicall :

#1

30 years of experience

#2

Customized solutions - modifiable at all times

#3

Quality of service monitored on a daily basis

#4

Professional staff - at all levels

#5

Continuous training & coaching of agents

#6

Dedicated customer care team

#7

Flexibility

#8

State-of-the-art technology (telephony, IT infrastructure and CRM software)

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I have reviewed and agree to the current prices for the web chat service.

I accept the Terms & Conditions which apply to the web chat service.


Web Chat

Overview

Your company’s website is your window to the world. Both potential and existing customers interested in a given product or service will inevitably have questions.

A webchat application on your site will enable visitors to ask questions and receive answers in real time.

Studies have shown that a webchat button on your site can multiply online sales by a factor of 2 to 3.

Value-Added Services

When a visitor to your website clicks the chat button, a window is immediately opened allowing the visitor to chat with an agent in the contact center trained to answer all FAQs relating to your products and services.

It has been shown that up to 90% of visitors to an e-commerce site abandon the shopping cart just prior to order confirmation. This is often due to uncertainty relating to guarantees, credit card security and / or delivery schedules. A chat button will substantially reduce this figure.

Range of services

  • The webchat application can be customised (format, colour, text, etc.)
  • Webchat is language-based, i.e. chats on the French version of your site will be in French etc.
  • Language options are F, D, I and E
  • Content of the web chat may be forwarded at the end of each session and/or day.
  • Content / Fields within the webchat «field» are fully customisable.

Reporting

At the end of every month customers will receive full statistics on chat sessions held during the month.

This includes:

  • Number of chats
  • Total «chat time»

Typical users

A webchat application will add value to any website requiring users to sign up for service.

Pricing

Price of the Web Chat Service is as follows:

A.

Installation & Configuration

CHF 160.- / hour

(1)

B.

Monthly Monitoring

CHF 89.-

(2)

C.

Variable costs

C1 : Chat Handling Time

CHF 2.20 / minute

(4)

D.

Training (1-2h)

D1 : Training document

CHF 135.- (3)

D2 : Agent training

CHF 75.- / hour

Notes:

(1) Once-only cost

(2) Payable monthly in advance

(3) Hourly cost

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